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Member Profile

Dan Gruen (Daniel Gruen)



  • Researcher 


Dan Gruen is currently a research scientist at IBM working on the Unified Activity Management project, which is exploring new ways to combine informal work with business processes, recasting collaboration technologies in terms of the meaningful business activities in which people are engaged. He recently headed the group's Reinventing Email project. His work includes the use of visual scenarios and other story-based methods to ground design in real-world usage situations. Dan applies his background in user-centered design and experience with observational methods to a variety of areas, including:
* fluidly merging informal work with structured business processes,
* new approaches to email and integrated messaging,
* tools to help users manage multiple activities,
* innovative ways of linking computer-based information with the external world.

Dan joined Research in October, 1996 with a Ph.D. in Cognitive Science from the University of California, San Diego. Dan's thesis research at UCSD, conducted under Don Norman and funded by Apple Computer, involved detailed observational studies of how people manage multiple activities and handle interruptions. His earlier research investigated trade-offs in the design of graphical representations. Dan has consulted on usability and interface design for a variety of applications, including digital television, telecommunications, and computer-assisted design. He has also taught courses on user-centered design techniques in university and corporate settings. Previously, Dan worked as a Vice President at Merrill Lynch, responsible for the design of trading support systems.